Wednesday, November 14, 2007
Bank of America
Signed up for a good 5.5% money market account with Bank of America and they sent me a nice letter confirming the paperwork had been mailed. Fantastic, except they sent all of the paper work to my Mother and Father. This turn of events peeked my interest as I had not provided them that address.
Speaking with the agent I asked oh so causally "so was anything else with my credit card, bank account and social security numbers sent to other address I had not provided you?"
"Oh no sir we don't do that".
Um you did.
Then I ask why they didn't mail to the mailing address I provided on the application.
"We don't like mailing to P.O. boxes"
I wanted to ask why they bothered requesting a mailing address in the first place but I was more curious how it ended up going to 1515. Turns out that was the mailing address they had on file for an old expired credit card. Then feeling sneaky I inquired how come Bank of America used the address of a credit card that has been deactivated for nearly a decade rather than the one that is currently active.
"My records show your current credit card as mailing to the same P.O. Box as the mailing address you have on file with us."
Oh.
I am sure it made perfect sense to somebody. I could have hassled the guy more but I figure as a customer service rep for Bank of America he has got to be on the edge. He might dwell on it all night and blow his brains over the family’s breakfast cereal the next morning. That would be a tragedy I don’t want on my conscience, I mean have you seen the price of cereal lately?
Speaking with the agent I asked oh so causally "so was anything else with my credit card, bank account and social security numbers sent to other address I had not provided you?"
"Oh no sir we don't do that".
Um you did.
Then I ask why they didn't mail to the mailing address I provided on the application.
"We don't like mailing to P.O. boxes"
I wanted to ask why they bothered requesting a mailing address in the first place but I was more curious how it ended up going to 1515. Turns out that was the mailing address they had on file for an old expired credit card. Then feeling sneaky I inquired how come Bank of America used the address of a credit card that has been deactivated for nearly a decade rather than the one that is currently active.
"My records show your current credit card as mailing to the same P.O. Box as the mailing address you have on file with us."
Oh.
I am sure it made perfect sense to somebody. I could have hassled the guy more but I figure as a customer service rep for Bank of America he has got to be on the edge. He might dwell on it all night and blow his brains over the family’s breakfast cereal the next morning. That would be a tragedy I don’t want on my conscience, I mean have you seen the price of cereal lately?
